Frequently Asked Questions

Find answers to the most common questions about Sleepricher ergonomic pillows, ordering, shipping, and our 30-day sleep trial.

About Our Products

What makes Sleepricher pillows different?

Sleepricher pillows are designed with ergonomic support in mind, providing optimal comfort for everyday use. Our pillows feature premium materials and thoughtful design to help you sleep better and wake up refreshed.

Which pillow is right for me?

Sleepricher Ergonomic Support Pillow: Perfect for side and back sleepers seeking balanced support
Sleepricher Adjustable Ergonomic Pillow: Customizable height and firmness for personalized comfort
Sleepricher Luxe Comfort Memory Pillow: Premium memory foam for luxurious, hotel-like comfort
Sleepricher Adjustable Comfort Pillow: Versatile support for all sleeping positions
Sleepricher Ergonomic Cervical Support Pillow: Designed for neck and shoulder comfort

What materials are your pillows made from?

Our pillows feature high-quality materials including memory foam, breathable covers, and hypoallergenic filling. Specific materials vary by product—check individual product pages for details.

Are your pillows hypoallergenic?

Yes, our pillows are designed with hypoallergenic materials to minimize allergens and provide a clean, comfortable sleep environment.

How do I care for my pillow?

Remove and wash pillowcases regularly
Spot clean pillow covers as needed
Air out pillows regularly
Do not machine wash memory foam pillows
Check product care labels for specific instructions

Ordering & Payment

Where do you ship?

We currently ship to Netherlands and the United Kingdom. For inquiries about other locations, contact us at info@sleepricher.com

What payment methods do you accept?

We accept:

Credit and debit cards (Visa, Mastercard, American Express)
PayPal
Other payment methods available at checkout

All payments are processed securely via Shopify Payments.

Do your prices include VAT?

Yes, all prices include applicable VAT/BTW for your country:

Netherlands: Prices in EUR include Dutch BTW
United Kingdom: Prices in GBP include UK VAT

Can I modify or cancel my order?

Orders can be modified or cancelled within a few hours of placement, before they're processed for shipping. Contact us immediately at info@sleepricher.com">info@sleepricher.com with your order number.

Shipping & Delivery

How long does shipping take?

Processing: 1–3 business days
Delivery: 7–15 business days from dispatch
Total: 8–18 business days from order

Delivery times apply to both Netherlands and United Kingdom.

How much does shipping cost?

Shipping costs vary based on order value and destination. Costs are displayed at checkout before payment. We offer free shipping on orders over a certain amount.

Do you offer express shipping?

Currently, we offer standard shipping (7–15 business days). Express options may be available in the future.

How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with:

Tracking number
Carrier information
Direct tracking link

Visit our Track Your Order page for more details.

What if my package is delayed or lost?

If your package hasn't arrived within 15 business days from dispatch, contact us at info@sleepricher.com with your order number. We'll investigate with the carrier and arrange a replacement or refund.

Returns & Refunds

What is your return policy?

We offer a 30-day sleep trial on all products. Try your pillow risk-free for 30 days, and if you're not satisfied, return it for a full refund.

How do I start a return?

Contact us at info@sleepricher.com within 30 days of delivery
Include your order number and reason for return
We'll provide return instructions and authorization
Pack items securely in original packaging
Ship to the address provided

What are the return conditions?

Items must be:

Unused and unwashed
In original packaging with tags attached
Returned within 30 days of delivery

Note: For hygiene reasons, we cannot accept returns of used or washed pillows (unless faulty).

Who pays for return shipping?

Standard returns (change of mind): Customer pays return shipping
Faulty or damaged items: We cover all return shipping costs

How long does it take to get a refund?

Refunds are processed within 5–10 business days after we receive and inspect your return. You'll receive an email confirmation once the refund is issued to your original payment method.

What if my item arrives damaged?

Your order number
Photos of the damage
Description of the issue

We'll offer a replacement or full refund, including all shipping costs.

Can I exchange my pillow for a different one?

We don't offer direct exchanges. To get a different product:

Return your original item following our return process
Place a new order for the item you prefer

30-Day Sleep Trial

How does the 30-day sleep trial work?

Order your Sleepricher pillow
Try it for up to 30 days
If not satisfied, contact us for a return
Return the pillow in original condition
Receive a full refund

Can I try the pillow before returning it?

The 30-day sleep trial is designed for you to test the pillow in its original, unused condition. For hygiene reasons, we cannot accept returns of used or washed pillows unless they are faulty.

Customer Support

How can I contact you?

Email: info@sleepricher.com

Hours: Monday–Friday, 09:00–17:00 CET

Response Time: 24–48 hours during business hours

Do you have a phone number?

Currently, we provide support via email only. This allows us to respond thoroughly and keep a record of all communications for your reference.

Privacy & Security

Is my personal information secure?

Yes, we take data security seriously. All payments are processed via secure, PCI-DSS compliant providers. We comply with GDPR/AVG and UK data protection laws. See our Privacy Policy for details.

How do you use my data?

We use your data to:

Process and deliver your orders
Send order confirmations and shipping updates
Provide customer support
Send marketing emails (with your consent)

See our Privacy Policy for full details.

Can I unsubscribe from marketing emails?

Yes, you can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to contact us at info@sleepricher.com. We're here to help!

Visit our Contact Us page for more ways to get in touch.

Frequently Asked Questions