Shipping policy

SHIPPING POLICY

Last updated: 11 February 2026

Order Processing

Orders are processed within 1–3 business days after payment confirmation
Order confirmation email sent immediately
Shipping confirmation with tracking information provided after dispatch

Shipping Destinations

We currently ship to:

Netherlands (Nederland)
United Kingdom

For orders outside these regions, please contact info@sleepricher.com

Shipping Times

Netherlands & United Kingdom:

Standard shipping: 7–15 business days from dispatch

Please note:

Estimates begin from dispatch date, not order date
Business days exclude weekends and public holidays
Times may vary due to customs, carrier delays, weather, or seasonal demand
Remote/rural areas may experience longer delivery times

Consumer Rights – Delivery

Netherlands (Dutch Law):

Must deliver within 30 days if no delivery date agreed
Right to cancel order if delivery is significantly delayed
Right to full refund if delivery deadline is not met

United Kingdom (UK Consumer Rights):

Must deliver within 30 days if no delivery date agreed
Right to set new reasonable deadline if late
Right to cancel and receive full refund if new deadline missed

Shipping Costs

Costs displayed at checkout before payment
Vary based on order value and destination
Free shipping available for orders over certain amount
30-day return period: standard shipping costs refunded for eligible returns
Faulty/misdescribed goods: all shipping costs refunded
Voluntary returns: original shipping costs non-refundable

Import Duties and Taxes

Netherlands:

All prices include Dutch VAT (BTW)
No additional import duties for deliveries within the Netherlands

United Kingdom:

All prices include UK VAT
No additional import duties for UK deliveries

Order Tracking

Tracking number, carrier info, and estimated delivery date provided via email
Allow 24–48 hours for tracking information to activate
Contact us if no tracking movement after 5 business days at info@sleepricher.com

Delivery and Risk

Ownership and risk transfer upon delivery
We are responsible for loss or damage until delivery
Signature may be required; carriers may leave packages in a safe place

Incorrect Address

Customer responsible for providing accurate shipping details
We cannot be held responsible for delays or loss due to incorrect address
Re-shipping costs may apply if package is returned
Addresses can only be updated before dispatch

Lost or Missing Packages

Check tracking information first
Allow up to 15 business days from dispatch
Contact info@sleepricher.com with your order number
We are responsible for goods until delivery; you are entitled to refund or replacement if lost

Damaged Packages

Inspect package immediately upon delivery
Take photos of any damage
Contact us within 48 hours at info@sleepricher.com
Replacement or refund will be offered

Undeliverable Packages

We will contact you to arrange re-delivery
Additional shipping costs may apply
If no response within 14 days, refund minus shipping costs will be processed

30-Day Sleep Trial

Try your Sleepricher pillow risk-free for 30 days
See our Refund Policy for full details on returns and refunds

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