Track Your Order

We know you're excited to receive your Sleepricher pillow! Track your order status and delivery progress here.

How to Track Your Order

Step 1: Check Your Email

Once your order has been dispatched, you'll receive a shipping confirmation email from us at info@sleepricher.com containing:

Your tracking number
Carrier information (e.g., PostNL, Royal Mail, DHL)
Estimated delivery date
Direct link to track your package

Step 2: Track Your Package

Click the tracking link in your shipping confirmation email, or manually enter your tracking number on the carrier's website:

PostNL (Netherlands): postnl.nl/tracktrace
Royal Mail (UK): royalmail.com/track-your-item
DHL: dhl.com/tracking

Step 3: Wait for Delivery

Your order will arrive within 7–15 business days from dispatch.

Order Status Explained

Order Confirmed

Your order has been received and payment confirmed
We're preparing your items for shipment
Processing time: 1–3 business days

Order Dispatched

Your order has been shipped and is on its way
You'll receive a tracking number via email
Allow 24–48 hours for tracking to activate

In Transit

Your package is traveling to you
Check tracking for real-time updates
Delivery: 7–15 business days from dispatch

Out for Delivery

Your package is with the courier for final delivery
Expected delivery today
Please be available to receive your package

Delivered

Your package has been successfully delivered
Enjoy your Sleepricher pillow!
Start your 30-day sleep trial

Shipping Times

Netherlands:

Processing: 1–3 business days
Delivery: 7–15 business days from dispatch
Total: 8–18 business days from order

United Kingdom:

Processing: 1–3 business days
Delivery: 7–15 business days from dispatch
Total: 8–18 business days from order

Note: Business days exclude weekends and public holidays. Delivery times may vary due to customs, carrier delays, weather, or seasonal demand.

Tracking Issues?

Tracking Number Not Working

If your tracking number isn't showing any information:

Wait 24–48 hours after receiving the shipping confirmation
Tracking systems need time to update
If still not working after 48 hours, contact us

No Tracking Movement

If your tracking hasn't updated in several days:

This is normal during international shipping
Packages may not scan at every checkpoint
Contact us if no movement after 5 business days

Package Delayed

If your package is taking longer than expected:

Check tracking for updates from the carrier
Delays can occur due to customs, weather, or high volume
Contact us if delivery exceeds 15 business days from dispatch

Package Lost or Missing

If your package shows as delivered but you haven't received it:

Check with neighbors or building reception
Look for a safe place where the courier may have left it
Check the tracking for delivery location details
Contact us immediately at info@sleepricher.com

Need Help?

If you have questions about your order or tracking:

Email: info@sleepricher.com

Hours: Monday–Friday, 09:00–17:00 CET

Response Time: 24–48 hours during business hours

Please include in your email:

Your order number
Tracking number (if available)
Description of the issue

After Delivery

Inspect Your Package

Check for any damage to the packaging
Take photos if there's visible damage
Contact us within 48 hours if items are damaged

Start Your 30-Day Sleep Trial

Try your Sleepricher pillow risk-free for 30 days
Not satisfied? Return for a full refund
See our Refund Policy for details

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